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Poll: Should Utility Companies Rebate Customers for Power Outages?

A Massachusetts legislator wants customers to get paid when they don't have power.

 

A Massachusetts legislator is urging passage of a new law that would force utility companies to rebate customers when there are extended outages.

State Rep. Daniel Winslow (R-Norfolk, MA) has asked the Massachusetts House Rules Committee to take action on a power outage rebate bill. According to a release from Winslow's office reported on Wrentham Patch, the bill would require rebates to customers who go without power for more than eight hours. The rebate would be for two days of their average bill for each day the customer is without power.

The move is prompted by the Halloween weekend storm that knocked out power to hundreds of thousands of customers throughout Massachusetts, just two months after Tropical Storm Irene knocked out power to hundreds of thousands of customers.

Winslow is hoping to spur preventative maintenance like tree removal and trimming. He claims the efforts by utility companies have been inadequate.

  • Should utility companies rebate customers who lose power?

    (Voting has been closed for this question)
    • Yes!
        114 (56%)
    • No, the customer isn't paying for the electricity anyway.
        81 (40%)
    • I don't know.
        7 (3%)
    Total votes: 202
  • Your vote will only count once. This is not a scientific poll. View Results Vote!
Related Topics: NSTAR, National Grid, and Power Outages

Joe Sousa.

9:41 pm on Thursday, November 3, 2011

I see they have clueless Legislators in Mass. too. The rates will go up and you will be paying yourself .Regulated utilities are guaranteed a fixed rate of return.

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Jack Baillargeron

10:17 pm on Thursday, November 3, 2011

It would be foolish in my opinion to try this. It is not the Companies fault for acts of nature! Just how do you figure out what they have to pay? Depending on time of day and each individual custumer usage, it would be a nightmare to figure out. What if you have a generator, do you not get a check well your nieghbor who was not as prepared does, or should the company pay for your gas? It would also cost the company a lot of money to do it. That will of corse be passed on to every customer, including those who did not lose power. There are enough little fee's on the electric bill now that are unfair in my opinion, this would obviously create another one. We also have the 2nd oldest electric infastructure in the Country. There will allways be power outage from storms. Also what about brown outs in the summer from people over burdening the system, do we pay the electric company back for the damage caused by that? After all that is caused by the customer.

This is just plain foolishness and nothing more than government yet again trying to control private businesses when it has never run a sucessfull business in history, except in to the ground.

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Joe Sousa.

10:29 pm on Thursday, November 3, 2011

There are Tree ordinances in most towns that forbid cutting old trees the way the power companies would recommend. People want the Trees .
Hey Jack

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Joe Sousa.

12:00 am on Friday, November 4, 2011

Some Conversations were having, a"

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paul

7:57 am on Friday, November 4, 2011

The cost of any new law would be passed on to Massachusetts Customers so please Daniel Winslow do nothing as usual.

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patsfan

8:05 am on Friday, November 4, 2011

This law must be for business to compensate for lost revenue. Why would they have to pay people for something they didn't use. The meter doesn't work when power is off hence why should I be repayed.

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Cynthia Boland

10:17 am on Friday, November 4, 2011

I agree that this is a cost that would be passed on to the consumer.

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pferd

11:01 am on Friday, November 4, 2011

So when my washing machine or my car is in the shop
The manufacturer has to pay my?
Good deal?
When the government does not work they have to pay us
Grest

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Emcee of Seekonk

11:31 am on Friday, November 4, 2011

If towns that have their own private utility company supplying electricity (like North
Attleboro) can consistently restore service within 12 to 24 hours, why can't National Grid do the same? Or at least look into the model. Week-long outages should not be happening.

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Jack Baillargeron

11:59 am on Friday, November 4, 2011

Population of Attleboro 27,825

Population of New England 14,444,865

Also figure out the miles of cable, sub statons, trees, Transformers, Towers, Poles, Under ground cables, under water cables, producing plants, Fuses, age of infastructure, etc. Not to mention it is unrealistic to have workers standing by in every single area of New England with in a couple miles of all populated area's, to ensure 14,444,865 are back up in a few hours.

Your assumption and comparision are not realistic all, no offenc. ;-}

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Jack Baillargeron

12:06 pm on Friday, November 4, 2011

Forgot to mention National Grid distributes electricity to nearly five million customers in Massachusetts alone.;-}

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Rick DiGiacomo

12:40 pm on Friday, November 4, 2011

Jack, NatGrid has far more resources than a town like North Attleboro or Mansfield have so that balances it out. The fact that those towns are able to maintain service while all around them NatGrid towns are down shows that the power outages can and should be avoided. Are we really losing power for up to a week for a mild nor' easter that had winds around 40mph and dropped maybe 3 inches of slush?

Emcee of Seekonk

1:19 pm on Friday, November 4, 2011

Rick... I lived in N. Attleboro for many years... through the famous '78 blizzard (or whatever it was), a notorious May snowstorm similar to what we just had, a number of ice storms and hurricanes, and power was always the least of our problems. Whatever N. Attleboro and Mansfield are doing, perhaps National Grid should take a look at. In Seekonk I lose power at least twice a year... something is clearly amiss.

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Ed Paluch

11:23 am on Saturday, November 5, 2011

Rick, you don't seem to understand that a little bit of wet snow and wind while the leaves are still on all the trees has a devestating effect. We were lucky here, the damage in Connecticut and in Central Massachusetts was catastrophic.

Emcee of Seekonk

1:22 pm on Friday, November 4, 2011

And one other thing... the electricity rates in N. Attleboro were always the lowest around. I like Seekonk as a town and wouldn't run back to N. Attleboro just for their electric rates, but they are doing something right in that particular department.

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Jack Baillargeron

2:18 pm on Friday, November 4, 2011

I have to disagree there rcik, You are comparing apples and oranges. The customer base and infastructure are massive in New England for nationa grid. And well you may some may have had 40mph gust many had 60mph, plus ice that tore down many tress and toppled a lot of them. In bristol, and aquidneck Island many of the old trees were toppled right out of the groud. Not to mention the power station that that blew in Fall river where aquidneck Island gets their power from by an underwater cable that has been a problem for decades. I remember a long time ago when they wanted to replace it. But the Envirmentalist, Coastal resources, Army Corp od Engineers and many other groups cause it to not be done, because of law suits, raising the cost to astranomical.

This is all very complex, and yes National shares a lot of the blame, but so do many special interest groups and the local and federal governments. It seems nothing in this country when it comes to infastrure can be done anymore because of the time frames of getting just permits, not to mention years of law suits before it can even start.
I could name a thousand problems not national grids fault and a thousand that are. It just is not a quick fix.

I lose power over the last 20years at least 20 or 30 times a year in my neighborhood from small storms. Though recently it has finally gotten down to about 10.

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Jack Baillargeron

2:24 pm on Friday, November 4, 2011

We are living with a system that is so large it would take 50 years to improve it to the standards of new system in some parts of the country. I do not know how much wire is involved in Attleboro, but I do know it is probably million of miles in national grid. We live in an area that has the most changable and drastic weather at times. Even the last storm we had repair crews from new york, and canada down here, again. That kind of damage no company can maintain staff to d it. It is not possible unless you want rate a 1,000 times higher.

Frankly I don't want to stick up for he company, nut when it comes to weather they are at the mercy of nature like anyone else. So when it is nature I say give them a break, just like I do the state workers plowing in a blizzard. ;-}

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Jack Baillargeron

2:28 pm on Friday, November 4, 2011

To emcee, again servicing 27,825 is not comparable to services for 14,444,865, there too many varible the attlboro does not have and national grid does. Just saying ;-}

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Emcee of Seekonk

3:54 pm on Friday, November 4, 2011

Jack, I agree on the complexity and size issues. Maybe National Grid is overwhelmed. Maybe small towns, each by each, should look into their own private systems. Otherwise, it seems as if it will only get worse with time as National Grid takes on more and more customers.

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Jack Baillargeron

5:07 pm on Friday, November 4, 2011

I do remember when we had smaller company's like Newport Electric, before it was swallowed up because of finacial problems. But they had the same problems, We are old area hear and most of new england. Not to be a pessimist but I guess I am on this issue, But I can see no way towns starting their own individual utilities would create a nightmare. Attleboro works because of its size and did it at the being, in the 1800's. and obviously is well run. That is very unusal, but not surprising with so little infastruture and small consumer base.

The bottom line is money and time frame to correct that could not happen in most people lifetime in my opinion for many reasons to numerous to list here. Wish there was a solution, but I see none with out the advancement of a technological break through of enormous purportions that make it all chaper had peferable home owner availability to make your own energy. Right now that does not exist at all. No solar, wind. water, or anything else is viable to supply the amount needed to help the individual average person. It is a shame to me more research is not done on it, but that is another argument that is very testy lol.

Emcee of Seekonk

3:56 pm on Friday, November 4, 2011

Plus, the Rep. who is putting forth this bill for rebates is from Norfolk. Norfolk and Foxboro have suffered particularly long outages in the past two storms. So, I guess that's where he is coming from.

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Jack Baillargeron

5:13 pm on Friday, November 4, 2011

Don't know him but, but my bottom line on the rebate is how can anyone think they deserve a rebate for a product they have not recieved due to mother nature, as we know many insurance company's do not pay for acts of god, unless you want to pay a lot more of a premium, it makes no sense. It seems to merely a political stunt that I hope people see through, because it is not realistic and only would make higher cost for everyone else.

Tivie

5:38 pm on Friday, November 4, 2011

If they had to pay customers who were out of power, the electric company would shunt all their workers to the highest population densities. Every single repair truck would head to the industrial parks (highest average day rate), or the largest cities. Tiverton - Little Compton residential customers would be last on the list, even if the repair jobs were "easy." The problem is that we have overhead wires, unlike modernized countries. What a shame that the US infrastructure was allowed to fall apart.

(In the meantime, the US senate just killed pending infrastructure bills, although, thank goodness, they took the time to clarify that our US motto is "in God we Trust.")

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Julie Mott

7:52 pm on Monday, November 7, 2011

I may be in the minority but I think Nat'l Grid did an excellent job restoring power to Aquidneck Island after the storm. I do think that the vulnerability of the power grid was highlighted during the storm. In my opinion, rather than reimbursing customers, the focus should be on strenghtening disaster preparedness and identifying and reinforcing vulnerabilities in this aging system. Mandate that instead.

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Dave Davies

8:14 pm on Sunday, March 3, 2013

Thank you Julie.As a first responder for National Grid,It is nice to hear possitive feedback from our customers.We do work long hours restoring power to everyone.We don't ever like to see people out of power.

Christine Cherms

4:23 pm on Saturday, February 9, 2013

I think that if the power is out for a LONG amount of time, perhaps having to PAY people might behoove them to get their act together. An ounce of prevention and all- OR how about fines paid to the TOWNS? it seems the ONLY place you can hurt a company like national grid is in the WALLET.
I remember narragansett electric trimming and maintaining OFTEN and we had less power outages, and when there WAS a power outage it wasn't for a week or more!
I don't think national grid (the corporate headquarters and investors) have ANY interest or care in whether or not we have power, except when that means they lose money or look bad.
I don't think monopolies of any kind are a good thing and wonder why it's not FULLY de-regulated like just about everything else.
I am worried for my 89 year old grandmother who is alone and without power, as all other elderly in our area- I dont want to know or think about how many are injured die to the cold or WORSE over the "DAYS" it's going to take to get power restored.
Granted, the state should probably have a program for this- but not having power for DAYS in the middle of winter - after how many storms we had when it was warm and we lost power? That didn't teach NG anything? It's as if GOD himself if saying DITCH NATIONAL GRID!!!!!

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DownTown

5:14 am on Monday, March 4, 2013

National Grid is not reinvesting profits into the network. Power outages are now common with any storm. That wasn't the case with Narragansett Electric. Blizzard of 78 we had power.

National Grid sends the profits home to the UK. But they request rate increase after rate increase for the distribution network.

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