A its a hard and dangerous job. 3 days isn't bad.

I'd give them an A on their recover team efforts and a C- on their transmission infrastructure. This is New England and 60-70 mph winds should not bring down well maintained transmission lines even with some snow/Ice loads. NGrid needs to address infrastructure maintanence. Having reliable transmission plant will allow them to address local service loss even more quickly

A+

They get an A! It was cold in my house for the day night/day we went without electricity but it was worse for all the workers outside. I appreciate all of thier hard work.

Must give the workers an A and they were generally prepared. We need to stop fixing overhead lines after every storm and look at long term underground utilities. Huge expense, but would be a near shovel ready plan with much more long term benefit then repaving sidewalks and similar projects of little value. That would be a stimulus plan with great long term benefits.

I think we were extremely lucky to have been on the line that came back on within 24 hours of losing power. I can't imagine just what a hurculeon task it must have been to get the power back when half the state lost power. So from this Portsmouth resident's point of view, I give them an A++

I think they did a great job in Portsmouth... we were out for about 24 hours and it came back on sooner than in some other places... A

We were out less than 24 hours. I appreciated National Grid's local leader going on radio, diricting us to their outage map. First time without power in the winter since moving to Portsmouth in 2005.
Regarding infrastructure - blame Carter for deregulating utilities. There was plenty of money until then to maintain infrastructure. NGrid has little wiggle room (profits) to upgrade the distribution system.

You probably don't care, but I know what I was expecting for comments and you guys get an A+ today.

A+ - We were without electricity less than 24 hrs and as the temperature in our home dropped, our thoughts were with the crews working outside in such abominable conditions! Thanks must also hand in hand with the Portsmouth's DPW who did a fabulous job trying to keep up with the howling winds blowing so much snow into once cleared patches, allowing NGrid crews to get around town.

First of all Carter didn't deregulate the electric utilities: National Grid is a monopoly and they have no problem going to the PUC for a rate increase.
Shame on them for not maintaining an infrastructure that can handle NE weather. Yes, this is the first time most of us have lost power during a winter storm; For me, that is an indication of how the system is deteriorating. South county was hit hard, but the entire East Bay from East Providence to Newport was out - I can not ever remember that happening. I have to agree, the recovery team gets high marks considering the conditions they have had to work under - By the way, you'll be seeing that cost in your bill at some point. Fact is if they (National Grid) had invested their own money (Capital Program) in upgrading/maintaining the network, especially in those places that were problematic in the past, a lot of this could have been avoided, but it appears they prefer to have us foot the bill for repairing it with a few band-aids. This is the third time some folks have lost power in this State in about a years time. F for the network, B+ for the recovery, but should NG continue to be allowed to risk the safety and welfare of the rate paying public?.

A++, as a trained red cross volunteer and knowing the process I am amazed at how fast the power came back on after the storm. The storm had to end, roads had to be plowed with trees and poles and wires down that had to be cut and cleared causing multiple crews to work in the cold and dark. This is a reality check to all that are not prepared. Look back what would have made your life better during this time and prepare in case it happens again. Think back at what our grandparents and great grands did when electric went out or before they even had electric. Prepare now in case it happens again. Make a survival plan talk to your elders and neighbors know who your disabled and elderly neighbors are that might need your help in such a storm and if you have electric and they don't invite them in. How often do people even think about electric during the day until it is off and you can't heat their home, or watch tv or charge their tech. devices. This is a wake up call hear it and prepare now.

We lost power at 10:30 PM and it was restored at 5 PM the next day. Give them an'A' considering the severity of the storm.

For the recovery effort, an "A." The response was rapid. The crews that worked under those horrible conditions are fantastic.
For storm preparedness, a "D." In my humble opinion, National Grid (New York, Massachusetts, Rhode Island and New Hampshire) has done a poor job of maintaining their transmission network. Here's a score card: Customers who lost power: Massachusetts - 400,000+; Rhode Island - 180,000+; Connecticut - 38,000+. Despite the fact that Connecticut had the hardest hit from the storm, it had by far the fewest outages. Apparently Connecticut Light and Power is doing a much better job of serving its customers by maintaining its infrastructure.

I agree with Steve - "A" after the storm but an "F" for preparedness.

I agree with Mr. Gump. The response was fast and firm; my power was restored after just 20 hours, and it stayed restored. That said, the infrastucture clearly isn't sturdy enough to take the ups and downs of New England weather. The problem, of course, is that it would prohibitively expensive at this point to shore up all the hardware. So I, for one, expect more outages.

i think the roads were smoother when the snow was ON them! try Fountain Ave.and most of the other island park roads!